Frequently asked questions
What’s included in my DJ Package?
Typically we contract our DJ package at 7 hours of continuous performant time. Travel, set up, and teardown is generally on the DJ’s time. If necessary, additional time may be added. Within your booked timeframe our team will support all the necessary music/sound equipment for every location. We also include a wireless microphone, mic stand, and 6 wireless uplights to highlight the dancing area.
Can I add time to my original package?
Yes, additional time can be added at the rate of $125/30 minute or $250/hour. Please contact our Client Experience team to make this addition to your account. Remember travel, set up, and teardown is generally on the DJ’s time.
How do I add additional services
(lighting, photo booth, videography, etc.) to my event?
(lighting, photo booth, videography, etc.) to my event?
For details/pricing on additional services, contact our Client Experience team at support@soundbydesign.co
How can I find my "Music Portal" login information?
An email regarding the music portal app will be sent shortly after booking. However, you may email our Client Experience team at support@soundbydesign.co to resend that to you. Once you download the app and open up the profile, you may start adding music.
Where can I find music suggestions?
Our team of experienced DJs may provide suggestions for each part of your event. However, you can find some inspiration from our Spotify playlists.
What if I can't find my songs on the music portal app?
You may always share specific songs, links, or files directly with your DJ once assigned at the 30 day mark.
How do you make DJ assignments?
To best make a DJ assignment, we use the following:
- Availability for event date
- Similar music taste
- Personality
- Experience at venue
When will I receive my DJ assignment?
We make all DJ assignments via email approximately 30 days before your event date. This is done to ensure their availability and for us to have an opportunity to meet with all our clients. Once connected, you may set up a final DJ meeting. In preparation for this meeting, we suggest having your Sound by Design timeline document and music portal complete. We also suggest hosting this meeting in person. However, phone/video call is acceptable.
Do I include the DJ in my meal count?
We do require that you provide a meal for both the Lead DJ and their assistant. Once you receive your assignment, you can confirm their meal preference/dietary restrictions.
Do you require a table or chairs for your setup?
No, our setup is self sufficient, so no table or chairs are necessary.
How can I find my account balance information?
To access your account information, use the link below:
If you are experiencing any issues, you may also send an email to our Client Experience team at support@soundbydesign.co
When is my final balance due?
Your final balance is due one week before your event date.
How can I make a payment?
To make a payment online, log in to our client portal by clicking the link below:
Approximately 30 days before your event, a reminder will be sent to you via email with the option to pay online (credit/debit card or bank transfer). You may also request this information by emailing our support team at support@soundbydesign.co
PAY BY CHECK:
To pay by check, mail a completed check to our office (address below). Please put the event date/venue in the memo.
Sound by Design
4160 N Port Washington Rd, Glendale, WI 53212
How do I add gratuity to my event?
We recommend you tip the Lead DJ in cash the night of your event. They will divide it appropriately amongst the team. You may also choose to send it to them via Venmo or write a check in their name.
How much do I tip my DJ?
The contract states you tip at least 15% of the services rendered. We recommend giving it to your Lead DJ for them to divide it appropriately with their assistant if applicable.
For any additional questions contact our support team at support@soundbydesign.co